Refund policy

**REFUNDS**

We DO NOT offer refunds on completed design services, backdrops/banners, printed items or digital downloads. Rush fees cannot be refunded.

Refunds for custom favor orders may be requested only if your provided "need by" date is 14 or more business days out. If designs have already been completed and approved, you will be assessed a $40 design fee that will be deducted from your refund amount. Once printing & assembly has began a refund cannot be issued however you can credit the amount towards a future order.

Additionally, if you encounter any issues with your order upon receiving it which includes, missing items or items damaged during the assembly process, please contact us within 24 hours of receiving your order. We are not responsible for damages caused by the carrier during transit however we take every precaution to package orders as safely and neatly as possible. We will work with you to come to a fair resolution.