Policy

Any reference of "us" or "we" or "the graphic designer" in the policies below refer to A’Touched Creation. All policies refer to the items and services showcased on this website. Once an order is placed via this website or paid invoice, you are agreeing to all of the outlined policies currently in place. You agree that it is your responsibility as the purchasing customer to review these policies prior to ordering with us.

 

COMMUNICATION

All communication pertaining to open orders will be held via email. This practice is in place to ensure both parties involved (owner of A’Touched Creation and you, the customer) are able to maintain record of all communication in the event that an issue or claims of miscommunication arises. Communication Misconduct will not be tolerated as we practice respectful communication with customers. In the event that a customer becomes disrespectful or aggressive, uses profanity towards the graphic designer or has excessive change requests that prohibits the timely fulfillment of the service and/or product(s), your order will be cancelled immediately.

 

All design proofs will be sent via email. It is the responsibility of you (the purchasing customer) to respond in a timely manner to approve designs or request revisions. Failure to respond within a timely manner may result in a forfeit of service. Please see the policy for full details.

 

CANCELLATION/FORFEIT/RETURN

An order is considered forfeited if the customer does not respond to email communication within 5 business days. On the 5th business day, if no communication has been made, your order is considered forfeited and no refund will be granted. Payments cannot be credited to another service or new order. If your order is cancelled due to communication misconduct, a refund will be issued minus a $20 inconvenience fee. (Communication misconduct is outlined above in the Communication policy section)

 

You are free to cancel an order at any time however you are responsible for any applicable design fees. Some cancellations are non-refundable. Please see our refund policy for full details.

 

Due to the custom nature of our products and services, we DO NOT accept returns or exchanges. If you encounter any issues with any items or services purchased, please email us immediately at info@atouchedcreation.com.

 

TURNAROUND/ RUSH ORDERS

Custom favors should be ordered 2-4 weeks in advance. Digital design orders should be placed 7-10 business days in advance. Any orders needed outside of the specified timeframes are subject to a mandatory rush fee. Rush orders must be approved via email and paid via invoice. Selecting rush shipping during checkout does not pertain to the order processing time, it is shipping only.

 

**SPECIAL ORDERS**

Any items or services not listed on our shop pages are considered Special Request and you must submit an email outlining the service you're inquiring about to info@atouchedcreation.com. If accepted, you will be emailed a price quote. Any accepted price quotes must be paid in full prior to any work being started. Payment for such orders must be paid via invoice.

 

REFUNDS

We DO NOT offer refunds on completed design services, backdrops/banners, printed items or digital downloads. Rush fees cannot be refunded.

 

Refunds for custom favor orders may be requested only if your provided "need by" date is 14 or more business days out. If designs have already been completed and approved, you will be assessed a $40 design fee that will be deducted from your refund amount. Once printing & assembly has began a refund cannot be issued however you can credit the amount towards a future order.

 

Additionally, if you encounter any issues with your order upon receiving it which includes, missing items or items damaged during the assembly process, please contact us within 24 hours of receiving your order. We are not responsible for damages caused by the carrier during transit however we take every precaution to package orders as safely and neatly as possible. We will work with you to come to a fair resolution.

 

CHARGEBACKS

Please contact us immediately via email at info@atouchedcreation.com for any issues you may encounter with your order. We strive to provide quality products and services and it is our hope that we can quickly and amicably resolve any problems that may arise. If you file a chargeback without attempting to let us resolve the issue first you will be prohibited from ordering with us in the future. Any attempted orders will be cancelled immediately.

 

PAYMENTS

All orders must be placed through our website. Our website accepts all major credit cards, debit cards, Apple Pay. A deposit agreement may be available if your order is 30 days or more out. Please email us at info@atouchedcreation.com if you are looking to place an order via deposit.

 

DESIGNS & APPROVALS

Design mockups/proofs are provided for all orders for approval. Minor revisions can be made free of charge (font changes, color changes, spelling errors, photo swap). Any major changes (e.g., theme change), will be assessed a $20 redesign fee. It is the responsibility of you, the purchasing customer, to review your design proof for design or spelling errors. Once you have approved your design and production begins, any changes requested will result in an additional fee to be assessed based on the product/service type. Any designs not approved within 48 hours may go to print as is, to not prolong your order processing time and to meet your specified “need by” date.

 

Mockups and design previews are for approval purposes ONLY. They are not to be redistributed, copied, or shared on social media. Drafts are the property of A’Touched Creation.

 

Please be advised that colors seen on mockups/design previews may slightly differ when viewing on different devices versus the printed product. We make every attempt to match colors to your liking; however, it cannot be fully guaranteed.

 

DISCLAIMER

We do not claim ownership of any characters, food logos, or graphics used in our designs. When purchasing from A’Touched Creation, you are paying for our creativity, time, and purchased supplies ONLY.