FAQ

Below FAQ are some common concerns of our clients before purchasing items from us.
If you have other questions, please just send it to info@atouchedcreation.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

We ship orders through 3 major shipping carriers to ensure safe delivery of your items. ​ Small items are shipped via USPS Priority mail (estimated transit 2-5 business days) Backdrops and banners ship via FedEx Ground (estimated transit 2 business days) Party Favors ship via UPS Ground (estimated transit 2-8 business days) ​ All transit times are estimates. Orders are shipped 7-14 days prior to your specified "need by" date. Please ensure that you provide the correct date when placing your order to ensure timely completion and shipment of your order. We are not responsible for any delays once orders have shipped.

LOCAL PICK UP Pick up orders is available for local customers. Orders are ready 2-3 days before your specified "need by" date.

Our pick up location is At the QUICKTRIP off of 270 & North Lindbergh . The full address and instructions for pick up are outlined in the Pick Up notification email.

WE DO NOT MEET UP!

WE DO NOT OFFER DELIVERY

Yes items that are customizable can have your picture added.

Custom favors should be ordered 2-4 weeks in advance. Digital design orders should be placed 7-10 business days in advance. Any orders needed outside of the specified timeframes are subject to a mandatory rush fee. Rush orders must be approved via email and paid via invoice. Selecting rush shipping during checkout does not pertain to the order processing time, it is shipping only.

Our hours are M-F from 9am-6pm central time.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Unable to find satisfactory answers ? Contact Support